Refund and Cancellation Policy

Effective date: 2 August 2026 Last updated: 2 August 2026

This Policy explains when you can cancel a booking made through VibeCheck, when you are entitled to a refund, and how refunds are processed. It applies to all bookings made on the VibeCheck website at passvibecheck.com and our mobile applications (the "Platform"), operated by VibeCheck Innovations LLP.

This Policy forms part of our [Terms of Service] and should be read with them.

The specific cancellation and refund terms for any booking are shown to you before you pay. Where those terms differ from this Policy, the terms shown at checkout apply to that booking.

1. Summary

2. Cancellation by the organizer or venue

If an Organizer or Venue cancels an experience, or it does not take place:

• You will be notified through the Platform.
• You are entitled to a full refund of the amount you paid for that booking.
• You do not need to do anything to claim it, but you may contact us at support@passvibecheck.com if you have not received it within the timeline in Section 7.

Material changes

If the date, start time or venue of an experience changes materially after you book, you may either accept the change or cancel and receive a full refund. Tell us at support@passvibecheck.com before the rescheduled experience takes place.

A change of line-up, performer, menu, or similar detail is not by itself a material change, unless the listing presented that detail as the main basis of the experience.

3. Cancellation by you

Paid bookings cannot be cancelled for a refund unless the listing says otherwise.

This is because your payment is committed to the Organizer or Venue once made, and capacity is reserved for you and withheld from others. Where a listing offers different terms — for example a cancellation window — those terms are shown before you pay and they apply.

You may still cancel your booking to release your place. Doing so does not create a right to a refund.

Free events and RSVPs can be cancelled at any time at no cost. Please do cancel if you cannot attend, so your place goes to someone else.

4. Non-attendance

If you do not attend an experience you booked, no refund is due. This applies whether or not you cancelled beforehand.

5. Table and slot reservations

When you reserve a table or slot, you pay a reservation fee of ₹25 per person in your party. This is a VibeCheck platform fee for the reservation service, not a payment to the venue.

This fee is non-refundable, because it pays for the reservation being held for you, which happens whether or not you arrive.

Two exceptions, where we refund it in full:

1. The venue cancels or cannot honour your reservation.
2. Your reservation could not be confirmed for a technical reason on our side — for example, if your hold expired between payment and confirmation. You should not pay for a reservation you did not receive.

Anything you spend at the venue itself is a transaction between you and the venue, is not collected by VibeCheck, and is not covered by this Policy.

6. Waitlists and held places

Where an experience is sold out, you may join a waitlist. If a place is released to you:

• You have a limited window — shown to you at the time, currently 10 minutes — to complete payment.
• You are not charged unless you complete the payment. If the window passes, the place is offered to the next person and nothing is taken from you.

7. How refunds are processed

7.1 How to request one

Most refunds under Section 2 are identified by us and do not need a request. For anything else, contact us with your booking reference:

7.2 Timelines

Refunds are initiated by our team, not automatically by the Platform. We will tell you when a refund has been initiated and give you the payment reference.

The final step is controlled by your bank or card issuer, not by us or by our payment gateway. If a refund we have initiated has not reached you within 10 working days of our confirmation, contact us with the reference and we will pursue it with the gateway.

7.3 How the money comes back

• Refunds are made to the original payment method. We cannot refund to a different card, account or UPI ID.
• Refunds are made in Indian Rupees. We are not responsible for any change in value caused by exchange rates or by charges levied by your bank.
• Where only part of a booking is refundable, we refund that part and tell you how the amount was calculated.

8. Cancelled events where money has been collected

If a paid experience is cancelled, the amount owed to each attendee is recorded against that experience and settled by our team. Funds not yet released to the Organizer or Venue are withheld and applied to those refunds.

Where funds have already been released to the Organizer or Venue, we will pursue recovery from them, and we remain your point of contact throughout. You should not have to chase the Organizer yourself.

9. Payments made outside the Platform

This Policy covers payments made through VibeCheck.

It does not cover money paid directly to an Organizer, Venue or community — including cash paid at the door or at the gate, bank transfers, or any other arrangement made outside the Platform. We have no record of those payments and cannot refund them. Any dispute about them is between you and the person you paid.

We strongly recommend paying through the Platform, so that your booking and your refund rights are recorded.

10. Disputes and chargebacks

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute, which can take several weeks.

If you raise a chargeback with your bank, we may withhold the disputed amount and any related settlement to the Organizer or Venue until the dispute is decided. We may ask you for information to respond to it.

Raising a chargeback for a booking you received and used, in order to avoid paying, is a breach of our [Terms of Service] and may result in suspension.

11. Fraud, abuse and refused refunds

We may refuse a refund, or reverse one, where we reasonably believe a booking was made fraudulently, that this Policy is being abused, or that a claim is knowingly false.

If we refuse a refund we will tell you why in writing, and you may escalate to our Grievance Officer.

12. Grievances

If you are not satisfied with how a refund has been handled:

We acknowledge complaints within 24 hours and resolve them within 15 days of receipt, in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Nothing in this Policy affects your rights under the Consumer Protection Act, 2019 or any other law that cannot be excluded by agreement.

13. Changes to this Policy

We may update this Policy. Material changes will be notified through the Platform and take effect on the date stated. The Policy that applies to a booking is the one in force when you made it.

14. Contact